How to Contact Customer Service at Infiltrator
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At Infiltrator Water Technologies our Customer Service Team is committed to providing prompt responses and exceptional experiences. In order to improve our response time to your order requests and emails, we have implemented a series of new email addresses for each of our sales regions.
Please refer to the email addresses listed below and update your records accordingly.
- AeroFin, Advanced Enviro-Septic, and Enviro-Septic order inquiries please use WhitefieldOrders@infiltratorwater.com
- ATL and EZflow order inquiries please use EZForders@infiltratorwater.com
For chambers, CM- or IM-Series Tanks, risers, and Aquaworx order inquiries please use the following email addresses based on your state or province:
- Eastern Region (FL, NC, VA, MD, DE, ON, QC, PE, NS, NL and NB) please use EAorders@infiltratorwater.com
- Northern Region (ND, SD, NE, KS, MO, IA, MN, WI, MI, IL, IN, OH, NY, PA, NJ, CT, MA, VT, NH, and ME) please use NorthOrders@infiltratorwater.com
- Southern Region (TX, OK, AR, LA, MS, AL, TN, KY, WV, GA, and SC) please use SOorders@infiltratorwater.com
- Western Region (HI, AK, CA, OR, WA, MT, ID, WY, NV, UT, CO, AZ, NM, BC, AB, SK, and MB) please use WEorders@infiltratorwater.com
For advanced treatment system order inquiries please use the following email addresses based on your state or province:
- Eastern and Southern Regions (AL, AR, DE, FL, GA, KY, LA, MD, MS, NB, NC, NL, NS, OK, ON, PE, QC, SC, TN, TX, VA, and WV) please use IWT-SER@infiltratorwater.com
- Northern and Western Regions (AB, AK, AZ, BC, CA, CO, CT, HI, IA, ID, IL, IN, KS, MA, MB, ME, MI, MN, MO, MT, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SD, SK, UT, VT, WA, WI, and WY) please use IWT-NWR@infiltratorwater.com
We ask that you begin contacting us with these new email addresses immediately. Our Customer Account Specialists will be monitoring these new addresses going forward. Please update your records accordingly. Of course, you're always welcome to contact your area sales representative directly about orders or anything else you may need. Thank you!