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What Lid Am I Looking At – And How Do I Fix It?

When arriving on site to perform a septic tank pump-out, you never quite know what you’re going to run into.  It could be the system’s first pump out or its tenth, it could be a concrete or thermoplastic septic tank, or it could be a 5,000-gallon tank or a system that will fill your whole truck!  What remains consistent, is the need to ensure that tank lids are properly secured when you leave the site to keep your customers and their families safe.  In all circumstances, when a lid is damaged, it needs to be replaced.  However, just like the septic system itself, there is no ‘one size fits all’ answer.  We’ve provided some guidelines to help you identify and remedy some of the lid related challenges you may run into on site.

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Posted 12/20/2024

Meet Your Infiltrator Customer Account Specialist

Your Infiltrator Customer Account Specialist works closely with you and your Area Sales Representative to coordinate the orders and shipments you receive from us. This team is split up by product line and each individual covers a given territory so you will work with a consistent person. Let's meet the team!

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Posted 9/12/2024

How to Contact Customer Service at Infiltrator

At Infiltrator Water Technologies our Customer Service Team is committed to providing prompt responses and exceptional experiences. In order to improve our response time to your order requests and emails, we have implemented a series of new email addresses for each of our sales regions. 

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Posted 9/11/2024